Telstra Shop Cockburn Central – It’s fair to say that Australians are embracing digital technology more than ever before. We can order dinner or consult a doctor wherever we are, and we tend to have virtual meetings on our phones.
In the last two years, about 43 percent of service transactions (things like checking your details or paying a bill) were done on our digital channels. Now that has increased by more than 70 percent.
Telstra Shop Cockburn Central
And we expect that to continue as we record close to five million transactions on our digital channels every month.
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Developing this capability is part of our T22 strategy. But we know there are still times when you prefer to get help face to face which is why our physical stores will continue to be an important part of the way we serve customers ours about it.
Today when you walk into your Telstra store (and we have over 300 nationwide), you may not realize that some of our stores are owned by Telstra and others operate under license agreement.
This is a model that has served us and our customers well for many years, but the way customers shop and how they will interact with retail stores in the future is changing.
That’s why we’ve today announced our intention to move to full Telstra ownership of all our branded stores.
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This change means that we will be able to provide a constant offer regardless of which store you visit.
It also gives us the ability to better serve you when things change quickly. When the COVID-19 pandemic reached its peak when we needed to close our stores and it had a huge impact on our contact centers around the world, our employees in Telstra stores were able to move quickly to help customers online and over the phone. .
Ideally, we will be able to do this in our online network if something like this happens again.
It gives us flexibility and means we can continue to strengthen our responsible business practices by engaging with employees.
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We know how important the local Telstra store is to many people, especially in remote and regional areas and our commitment to those customers is unwavering.
Our aim is to provide employment to as many of our retail team members as current licensees agree to switch to Telstra, and that means you can expect to see the same familiar faces when you visit Telstra store on our network from Bunbury to Bunbury. Ballarat.
As Chief Financial Officer and Strategy & Finance Group Executive, Michael Ackland oversees the company’s financial and reporting operations, leads development and progress against its business strategy, and oversees its risk capacity and internal audit, with the aim of providing shareholder value in the long term. . . Previously, Michael was Group Head, Consumer & Small Business, which saw him lead the team responsible for creating and delivering the best possible experience for clients and customers. small business, by simplifying Telstra products and services. Prior to this, Michael was Senior Manager, Sales & Service, where he led Telstra’s customer and small business operations, including Global Contact Centers (GCC), Telstra Country Wide (TCW) and Telstra Digital. He joined Telstra in 2016 as Managing Director of Telstra Country Wide, and was responsible for over 350 stores and over 16,000 employees nationwide. Michael joined Telstra from GE, where he held the role of CEO GE Healthcare, Australia and New Zealand. At GE, Michael held senior leadership positions in GE’s Australia and New Zealand business, including the financial services, business and healthcare divisions. Prior to GE, Michael was a principal at Boston Consulting Group, where he worked for eight years. Michael holds a Bachelor of Commerce and a Bachelor of Chemical Engineering from the University of Melbourne.
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