Cairns North Community Health Centre

Cairns North Community Health Centre – Icon Group has a clear mission: to provide the best possible cancer care to as many people as possible, as close to home as possible.

Founded in 2015 as a result of the merger of leading Australian healthcare companies, Icon Group is today the largest dedicated cancer care provider with a growing presence across Asia. The company has more than 130 locations in Australia, New Zealand, Singapore, Hong Kong and mainland China.

Cairns North Community Health Centre

Icon takes a holistic approach to cancer care, offering all aspects of cancer treatment, including chemotherapy, radiation therapy and treatment of blood disorders. The company also produces sterile drugs, provides pharmacy services, and conducts clinical trials and research. It employs more than 3,000 people, including healthcare professionals and centralized headquarters teams, as well as a team of 55 digital technology specialists.

Disaster Management Unit

When Chief IT Officer Ben Swindale joined Icon in 2017, the business priority was to integrate and modernize information systems inherited from mergers. The goal was to create an efficient and secure digital platform for the future, capable of handling intelligent analytics.

Taking a cloud-based approach whenever possible, Icon has implemented Microsoft Office 365 and Dynamics 365, with most of its administrative systems and a growing number of clinical, dispensing and composite systems running in the cloud. While some of the company’s legacy clinical systems currently run on-premises, Swindale plans to migrate them to Microsoft Azure as soon as possible.

Icon has also deployed a suite of Microsoft security technologies, including Azure Sentinel, Defender Advanced Threat Protection, Defender for Cloud Apps, Intune and other core components of the Microsoft Security E5 suite.

It’s a shrewd move. Australian Cyber ​​Security Center 2020-2021 According to the 2016 report, the healthcare sector suffered the second highest number of cyber incidents, both overall and in terms of ransomware-related attacks.

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Marc Reinhardt, Icon’s head of cyber security, has implemented a number of solutions to improve the group’s security. He says the company has taken a platform-centric approach to security because of the benefits of integrating the Microsoft stack.

“Most of what is included in the E5 license from a security tool or service perspective is implemented at some level, such as Defender for Endpoint, Defender for Server, Defender for Identity, Information Protection, Defender for Cloud Apps, and Conditional Access policies from Azure Active Directory,” explains Reinhardt.

Icon has also deployed Azure Sentinel as a security intelligence and incident manager with support from Microsoft partner Data#3.

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While much of the security work is invisible to end users, the requirement for many Icon employees to work remotely during the COVID-19 pandemic has helped accelerate the adoption of additional security measures, such as multi-factor authentication, which is essential for secure, remote access to Icon’s core systems.

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Having already moved to Office 365 and Azure for many of its core applications, Swindale says Icon’s transition to remote work has been relatively smooth. Collaboration and communication was maintained through Teams and other collaboration tools.

“The transition to working remotely was seamless with Microsoft tools,” he says. “Our use of Microsoft Teams has gone through the roof and allowed teams to continue to work efficiently and effectively by providing an easy-to-use platform and space for people.”

Most healthcare workers still needed to be on site to provide critical patient care, and Swindale admits that while there were logistical challenges, Icon’s IT systems allowed the centers to continue providing primary care.

“Our centralized IT team was always on hand, and the integrated systems we built included remote capabilities, allowing us to support teams throughout the pandemic and provide a robust, reliable and secure digital environment to continue working.”

What We Do

The rapid adoption of telehealth and the use of video conferencing and emerging technology allowed the organization to stay connected, especially when previous operations required personal travel.

Icon has invested in RealWear hands-free mobile devices to deliver remote training across its international network. This technology has enabled doctors to remotely provide expert advice and guidance on setting up and treating patients and troubleshooting medical equipment and machinery. These RealWear headsets were used with Microsoft’s technology suite, again providing a seamless integration.

“A team member may be based remotely in Brisbane, but they can easily see what’s happening in real time and guide a team member in China through clinical workflows,” says Swindale. “This use of collaborative technology has worked well for us.”

During the COVID-19 pandemic, Icon also used Microsoft Power Apps to quickly set up employee apps used to manage wellness checks and symptom reports.

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“I definitely see us using more of these apps. It’s an efficient platform for deployment that doesn’t require deep coding skills, which is important in an ever-changing environment,” says Swindale.

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In the next phase of modernization of Icono’s systems, the group will make greater use of its own data collection. Working with MOQdigital, it created plans for Azure Data Lake. Adam Barnes, Icon’s head of data and analytics, is building an internal analytics team and using Microsoft tools to feed the data into the data lake.

Swindale explains that the long-term vision is to bring all of Icon’s clinical and operational information into a data lake where it can be analyzed for patterns and trends. Icon also wants to explore how machine learning and artificial intelligence can identify patterns in treatment, treatment response and patient outcomes that could inform future healthcare decisions.

With some cancer care data dating back more than 20 years, there is a wealth of analytical possibilities.

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Swindale says Icon is an early adopter and invests in innovation and healthcare technology with its global industry partners, so AI is the next big area for us.

“We have a lot of data about patients, how we treat them, how they interact with us, what educational content they access, and how cancer affects them. This data is collected during their treatment, and we want to extend that time period. Treatment.”

“Do they have a good result? Do they need additional treatment? How can we improve the patient experience? Investing in the following digital solutions is key to delivering exceptional patient care.

The next phase of Icon’s transformation, which will enable the company to query data and determine how treatments and care services affect patients, will also help the group improve patient outcomes and meet its goal of providing the best possible cancer care. More North Queenslanders will soon have access to healthcare from Australia’s largest private hospital operator, with Ramsay Health Care announcing plans to submit an application for a short-term hospital and integrated patient care facility in Townsville.

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The proposed Ramsay Surgery Center aims to provide the Townsville community with access to gold-level clinical services and world-class facilities, with a focus on digitization and technology to improve the patient experience.

Ramsay Health Care Australia CEO Carmel Monaghan said: “Ramsay Health Care is excited to be entering the Townsville market for the first time with this new stand-alone surgical centre, which will enable local residents to access quality healthcare outside of a traditional hospital setting.

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“Ramsay Surgery Center focuses on short stay and day surgery options, working with some of Queensland’s leading doctors and using advanced technology to ensure the best possible care for our patients.

“By focusing on short stays and day surgery, we can offer a new alternative for privately insured patients and an affordable option for self-insured patients.”

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The proposed Ramsay Surgery Center will offer specialties including orthopedics, general surgery, endoscopy, otolaryngology and gynecology. The proposed development will initially include four operating theatres, procedures and 24 inpatient beds for future growth.

“Importantly, it will also provide access to Ramsay Health Plus, our outpatient health service that provides personalized pre- and post-operative care as well as allied health services to the Townsville community,” Ms Monaghan said.

“This allows us to provide patients with the full support they need as they recover in the comfort of their own homes.”

Ramsay Health Care’s partnership with leading universities and TAFE Queensland means the hospital can recruit and continue to develop the best healthcare providers.

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“The proposed development has received strong support from local surgeons and anesthetists and will result in more jobs for health professionals in the area, including nurses and administrative staff,” Ms Monaghan said.

The proposed Ramsay Surgery Centre, built on 8,000 square meters on Charters Towers Road, is due to open in 2024.

Ramsay Health Care has supported regional communities for over 40 years and provides existing services in North Queensland including Cairns Private Hospital, Cairns Day Surgery and mental health services through Ramsay Clinic Cairns.

This email address is for media inquiries only. For all other questions, please contact our hospitals or clinics directly. Alternatively, email: [email protected]°54′36″S 145°45′42″E  /  16.91°S 145.7616°E  / -16.91; 145.7616  ( Cairns North (above the suburb) ) Coordinates: 16°54’36″S 145°45’42″E  /  16.91°S 145.7616°E  / -16.91; 145.7616 (Cairns North (Outside Suburb))

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The suburb is bordered to the north by Cairns Airport, to the east

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